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  • Zach Newton
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  • Jeremiah Okello
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  • Jerry E Durant

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The International Institute for Outsource Management is dedicated to the assessment, development and support of outsource service providers.

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Jerry E Durant

Interview on Difficult Current Topics

I recently had the priviledge to be interviewed by Amit Sexana with BPO Voice. We engaged an interesting and frank dialog about some topics that many people would prefer not to discuss. The link is below.

http://www.bpovoice.com/profiles/blogs/recession-might-continue-up

Posted by Jerry E Durant on January 22, 2010 at 9:55am

Jerry E Durant

Zach Newton Appointed IIOM International NING Administrator

I am pleased to announce the appointment of Zach Newton as our IIOM International .Ning Administrator. Zach brings several years of grassroots experience in the technology arena. Is willingness and interest will be a valued addition to the IIOM organization. Should you have any suggestions or ideas that you would like to have incorporated in the site please contact Zach directly.

Posted by Jerry E Durant on January 14, 2010 at 3:34pm

Jerry E Durant

Happy Holidays

I wanted to take a brief moment to wish you all a Happy Holiday season. 2009 has been quite a year in both terms of business. At no other time have we faced so many challenges on both a local, global and even personal note. Let us appreciate the fact that we made it and be thankful for the blessing we have. Happy Holidays! - Jerry

Posted by Jerry E Durant on December 15, 2009 at 12:01am

Jerry E Durant

Ongoing IIOM International Outsourcing Blog

I am pleased to announce that we are a regular featured blog hosted by TrainingOutsourcing.com Enjoy my thoughts, interests, posturing and general educational content that my blogs affords. Good healthy and professional challenging to the norms of outsourcing is strongly encourage. URL: http://www.trainingindustry.com/blog/authors/jerry-durant

Posted by Jerry E Durant on December 4, 2009 at 7:57pm

Notes

Offshore Inbound Calls in Jeopardy

Senator Charles Schumer's proposed new legislation, if passed, would tax U.S. companies that transfer domestic calls (at $.0.25 per call) to foreign call centers and require consumers be informed when their call is transferred outside the… Continue

Created by Jerry E Durant Jun 4, 2010 at 9:11pm. Last updated by Jerry E Durant Jun 5, 2010.

IIOM Outsourcing Sales Continuum

If you are perplexed why you stuggling with making sales then maybe it's time to look at why.  The IIOM has just released it IIOM Outsourcing Sales Continuum model in order to help you understand why and how you can correct this trend.  You can down load at:  …

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Created by Jerry E Durant Mar 28, 2010 at 2:37pm. Last updated by Jerry E Durant Mar 28, 2010.

Benprise LLC joins IIOM family as IIOM Middle East

15th March 2010 the Benprise LLC organization, leaders in call center/BPO operations and originator of the highly successful Benprise.ning.com social network has been added to the growing IIOM family representing the Middle East.

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Created by Jerry E Durant Mar 15, 2010 at 12:21am. Last updated by Jerry E Durant Mar 15, 2010.

NEW IIOM Site Implemented

03/03/2010 11:30am EST   The new IIOM recast and re-hosted website was released (www.Int-IOM.org).  The site re-engineered by Lavida Solutions, Lagos, Nigeria.  Implemented in Flash and utilizing the state of the art technologies it brings IIOM to place where it's easily accessible around the world.  Under the expert leadership of Izizi Okpara the team took what was viewed as a very basic site and transformed it into a superb design (in under three…

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Created by Jerry E Durant Mar 3, 2010 at 2:49pm. Last updated by Jerry E Durant Mar 3, 2010.

Monthly Discussion Sessions

Starting in January we will do an hour long session that will center on a topic of interest.  In order to make this proactive I am requesting the following;

  • Topics of discussion interest
  • Time (and time zone) to hold sessions

I would also encourage you to invite others to joing the www.IIOMInternational.ning.com group to further the level of participation.

- Jerry

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Created by Jerry E Durant Jan 8, 2010 at 7:46am. Last updated by Jerry E Durant Jan 8, 2010.

Notes Home

Welcome! To view all notes, click here. Continue

Created by Jonathan Dec 4, 2009 at 7:56am. Last updated by Jerry E Durant Dec 4, 2009.

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    Jerry E Durant

    IIOM Release First in the Quick Guide Series.... 100 Mistakes!!!!!

    Avoid mistakes, enjoy success... much of our activities focus on how to improve your business and reduce unnecessary obstacles in getting quality business.  The IIOM is proud to announce the release…Continue

    Tags: gains, roi, improvements, corrections, mistakes

    Started by Jerry E Durant in General Outsourcng Question the Expert Jun 22, 2010.

    Jerry E Durant

    Spammers turn to Outsourcing to Break Codes

    Philippine Daily Inquirer - Tuesday, April 27, 2010Mumbai, IndiaSpammers turn to using outsourcers to work on overcoming spamming challenges posed by stricter Internet security.Probably the easiest…Continue

    Started by Jerry E Durant in General Outsourcng Question the Expert Apr 27, 2010.

    Jeremiah Okello

    The other side of the equation

    As Most emerging Outsourcing destination grapple with trying to be ideal destinations and attract big business, there is always something that is not so very clear (at least in Kenya it is true), how…Continue

    Started by Jeremiah Okello in General Outsourcng Question the Expert Mar 9, 2010.

    Jerry E Durant

    Emerging Nations 3 Replies

    What do you think about emerging countries and their overall ability to play in the global outsourcing space? Some would argue that India and to a lesser extent China a preferred and less risky bets.…Continue

    Started by Jerry E Durant in General Outsourcng Question the Expert. Last reply by Jerry E Durant Feb 17, 2010.

     
     
     

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